Terms & Conditions and Refund Policy

1. Parties and Definitions

These terms govern the services provided by Study Gate RO S.R.L (the “Company” or “we”) to the student or their guardian (the “Student” or “you”).

• Legal name: STUDY GATE RO S.R.L.
• Tax ID (CUI): 53320669
• Trade Register No.: J2026003063006
• Address: Șos. Mihai Bravu 136, Bl. D20, Sc. 2, Et. 3, Ap. 39, București, Sector 2, România
• Email: studygate.ro@gmail.com · +40 779 264 223

2. Scope of Service

The Company provides advisory and administrative facilitation services, including:

• Assessing the academic file and selecting suitable universities and programs.
• Preparing and reviewing documents and submitting the admission application to Romanian universities.
• Following up the diploma recognition file with the Romanian Ministry of Education (CNRED) where required.
• Guidance on visa procedures, accommodation and arrival.

What the service does not include:

• The Company is neither a university nor a government body and does not issue admission decisions — the final academic decision rests with the university.
• Granting a visa is a sovereign decision of the Romanian embassy or consulate and cannot be guaranteed by anyone.
• The Romanian government scholarship is a competitive advisory service; the decision rests with the evaluation committee at Romania's Ministry of Foreign Affairs.

3. Student Obligations

• Providing authentic, complete and accurate documents, and bearing full legal responsibility for their validity.
• Meeting the deadlines set by the Company or the university.
• Responding to the Company's correspondence within a reasonable time and providing any additional document requested by the university.
• Paying fees on the dates agreed in the contract.

4. Refund Policy — Admission Guarantee

Expected timeline for the admission decision

University admission procedures in Romania normally take between 40 and 90 days from the date of official submission to the university — not from the date the contract is signed. This depends on each university's calendar and the pace of the admission committees and the Ministry of Education, and may extend during peak seasons or public holidays. The 90-day period is the maximum the Company commits to, counted separately for each university.

No official reply is treated as a rejection

If a university issues no official reply at all — neither an admission nor a rejection — the application is deemed rejected and the student's right to a refund arises at whichever of the following occurs first:

• the close of that university's official registration season for the relevant academic year without a reply, provided the application was submitted at least 30 days before that closing date; or
• the passing of 90 days from the date of official submission to that university, as an absolute maximum, without an official reply.

This provision applies to each university separately. The condition of “rejection from all universities” is met once every university on the agreed list has either issued an express rejection or is deemed to have rejected the application.

If, after one university's rejection, the student chooses to apply to another, a fresh 90-day period runs for that university from its own official submission date. Periods are not aggregated and are not counted retroactively from the previous university. The file remains open and no right to a refund arises for as long as any university on the list has not issued an express or deemed rejection.

How is the refund made?

• Once rejection is complete across all universities — whether by express rejection or by deemed rejection — the Company notifies the student in writing, stating the date and basis of each case.
• The student sends a written refund request to studygate.ro@gmail.com within 30 days of that notification.
• The Company responds within 5 working days, either approving the request or stating why the guarantee does not apply.
• The amount is transferred within 14 calendar days of approval, using the same payment method and currency as the original payment.
• International bank transfer fees, if any, are borne by the party whose bank imposes them.

A visa refusal does not affect the Company's fee

The Company's fee is for preparing the file and obtaining the university admission, and becomes fully due once the admission is issued. The visa, by contrast, is a sovereign decision of the Romanian embassy or consulate, entirely outside the Company's scope and impossible for anyone to guarantee.

Accordingly, a visa refusal, delay or failure to apply gives no right to a refund of the Company's fee, in whole or in part, provided the university admission was in fact obtained.

The same applies, after the admission has been issued, to: the student deciding not to travel, not enrolling at the university, deferring the academic year, or failing to meet residence requirements.

Cases where the refund does not apply

• The student submits forged, invalid or misleading documents or information.
• The file is incomplete because the student delayed or failed to provide a required document — in that case no applications are submitted and the guarantee does not arise until the missing item is provided.
• The student withdraws from the process, or declines an admission the Company obtained from any university on the agreed list. The guarantee lapses upon any single admission at any time before the refund is actually paid, including one issued after the refund request is submitted or approved.
• The student does not meet the minimum academic requirements that were communicated in writing before signing the contract.
• The Romanian government scholarship service — an advisory service not covered by the refund guarantee, as the decision belongs to a government committee.

5. Right of Withdrawal Within 14 Days

As a consumer contracting at a distance, you may withdraw from the contract within 14 calendar days of signing, without giving reasons and without penalty, under Romanian Emergency Ordinance OUG 34/2014. A written notice to our email is sufficient.

If you expressly requested that we begin performing the service before the 14 days elapse and later withdraw within that period, the value of work actually performed up to the withdrawal date is deducted and the remainder is returned to you.

6. Fees and Payment

• Fees are set out in the signed contract and cover only what is stated therein.
• The Company issues an official invoice (factură) for every amount received.
• We never request cash payments outside the Company's official channels.

7. Data Protection

Your data and documents are processed under the EU GDPR and solely for university admission and visa purposes. For full details see our Privacy Policy.

8. Applicants Under 18

The age of majority in Romania is 18. A person below that age does not have full capacity to enter into a binding contract or to consent on their own behalf to the processing of their personal data.

• The student must state their correct date of birth when applying.
• If they are under 18, the contract is also signed by their parent or legal guardian, who attaches a copy of their identity document.
• Consent to data processing, including medical data, is given by the guardian and not by the student.
• The contract remains in force once the student turns 18, at which point they may confirm in writing that they assume the rights and obligations in their own name.

A student who declares an incorrect date of birth may not later rely on lack of capacity to invalidate the contract.

9. Complaints and Dispute Resolution

We handle any complaint directly and amicably first. Send your complaint to studygate.ro@gmail.com and we will respond within 5 working days.

If no resolution is reached, you may as a consumer refer the matter to the Romanian National Authority for Consumer Protection (ANPC) or to its Alternative Dispute Resolution mechanism (SAL):

10. Governing Law

These terms and the service agreement are governed by Romanian law, and the Romanian courts in Bucharest have jurisdiction over any dispute not settled amicably, without prejudice to statutory consumer rights.